National FM

Give us a call on 01985 843185

We are leading providers of nationwide facilities management solutions across a wide range of sectors

An exceptional level of service, excellent response times and highly competitive rates

An uncompromising commitment to safety, value, efficiency and innovation

Terms & Conditions


All prices are in £ sterling and exclude VAT.

We guarantee we will not alter the price after your order has been confirmed.

Placing an Order

Placing an order could not be easier. Simply browse through our on-line shop and click on the item you wish to order, which will then transfer to your shopping basket. After you have finished selecting your items, click on "place order" where you will be asked for a few details to enable us to process your order.

Stock Availability

National Facilities Management Ltd uses a stock control system which ensures that everything listed should be in stock. However, should an item be out of stock we will contact you to discuss the option. If we have no email address or telephone number on file we will either delay dispatch until new stock is received or we will dispatch the in stock items and refund for those out of stock.

Accepting Orders and Security

When you place an order, we will treat it as an offer to buy. If we accept your order, we will send you confirmation at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.


Credit/Debit Card – Visa: Mastercard: Maestro: - we will contact you for details.

Cheque: - If you would like to pay using a cheque, please inform us of your intention when we contact you. The cheque must be received within 7 days. Your goods may only be dispatched after the cheque has cleared.


Please make cheques payable to "National Facilities Management Limited" and write the order number and your address on the reverse.

For any cheque payments the address is:

National Facilities Management Ltd
Unit 1C,
Centurion Way
Crusader Park

BA12 8BT


The majority of orders will be despatched within 2-3 working days of payment clearing; however, please allow up to 28 days in the event that the product you have requested is not in stock and is awaiting delivery.

If you require an item for a specific date, then please contact us first via email so that we can confirm whether this is possible before placing your order.

Delivery costs to UK Mainland (& Northern Ireland)

Our postage and packaging rates are as follows:-

£0.01 - £300.00 =  £9.95
Over £300.00     = £19.95


If you are unhappy with your purchase, please contact us and advise that you wish to return it. Any return advice must be made within 7 days after the date the item is delivered to you. We will make a refund providing the returned goods are in perfect and resaleable condition and in the original, unopened packaging. We do not refund postage costs unless an item arrives damaged due to our negligence.

In the very rare event that you receive faulty goods these must be returned within 7 days of receipt. Please return the item and state the reasons for its return. We can not, however, be held liable for goods lost in transit whilst being returned to us.

Accuracy of Contents

National Facilities Management has used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered then you will be informed as soon as possible and given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

We reserve the right to change our terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to check these terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


Sales on this web site are governed by English Law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the National Facilities Management web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.